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RETURN & REFUND POLICY

  1. Overview:
    Graphic design services are custom-made and tailored to each client, making returns inapplicable once the final files have been delivered. However, we strive for customer satisfaction and are open to discussing solutions for any concerns.

  2. Project Cancellation:

  • Clients must notify the studio as soon as possible if they wish to cancel a project before completion.

  • If the cancellation occurs before work begins, a full refund will be issued.

  • If the cancellation occurs after work has started, a proportional fee will be charged based on the work completed up to that point. Any applicable refund will be calculated accordingly.

  1. Dissatisfaction with Final Work:

  • Clients must notify the studio within 7 calendar days after delivery if they are unsatisfied with the final work.

  • The studio will provide up to 3 revision rounds to adjust the work based on client feedback.

  • If the client remains unsatisfied after revisions, the studio may, at its discretion, offer a partial refund, considering the work already completed and resources invested.

  1. Exceptions to Refund Policy:
    No refunds will be issued in the following cases:

  • The client failed to provide necessary information or materials, causing delays or affecting the quality of the work.

  • The client approved the work in previous stages and later decided to change the project scope.

  • The 7-day window for requesting revisions or raising concerns has passed.

  1. Refund Processing:

  • All refunds will be processed within 14 business days after an agreement between the studio and the client.

  • Refunds will be issued through the original payment method, unless otherwise agreed.

  1. Dispute Resolution:

  • In case of disputes regarding the quality or delivery of the project, the studio is open to mediation to reach a fair resolution.

  • If no agreement is reached, disputes will be resolved under the applicable laws governing the studio’s region of operation.

  1. Contact:
    To request a cancellation or refund, clients must contact the studio directly via email or phone, providing all relevant details.

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